We make sure your jewellery will last a lifetime and beyond.
If you need your Stephen Einhorn jewellery to be repaired please contact us. Our Stephen Einhorn jewellers will take time and care to inspect your jewellery in order to determine the service that needs to be provided. If it is necessary you will receive an estimate of cost and a time schedule. We will then provide the service as soon as you validate the estimate. If this service is needed please contact our London shop at shop@stepheneinhorn.co.uk or phone us on +44 (0) 20 7359 4977
Can I get my jewellery repaired?
Yes you can. The best thing to do is contact us and we can then talk through your options with you. We made your jewellery and we can definitely repair it too! Please email us at shop@stepheneinhorn.co.uk.
Is my Stephen Einhorn jewellery guaranteed?
Our craftsmanship is 100% guaranteed. If there is a fault with your jewellery and it is a manufacturing fault we will repair your jewellery free of charge. If your jewellery becomes damaged and it is NOT a manufacturing fault then we can always repair it for you as we made it, however this will incur a charge. Rest assured that we can always get your jewellery back to its original condition.
If it is necessary you will receive an estimate of cost and a time schedule. We will then provide the service as soon as you validate the estimate. If this service is needed please contact our London shop at shop@stepheneinhorn.co.uk or phone us on +44 (0) 20 7359 4977.
Is there a time limit on having my jewellery repaired?
No. We make all the jewellery we sell. Therefore we can repair it. It doesn’t matter how old it is. We want this to be a relationship for the lifetime of your Stephen Einhorn jewellery.
For longevity we encourage you to bring your jewellery back to us every year for professional servicing. Our Stephen Einhorn jewellers will take time and care to inspect your jewellery in order to determine the service that needs to be provided. If it is necessary you will receive an estimate. We will provide the service as soon as you validate the estimate. If this service is needed please contact our London shop at shop@stepheneinhorn.co.uk or phone us on +44 (0) 20 7359 4977.
Can I have my chain lengthened or shortened?
Yes you can please contact us for a quote and timescale on 0207 359 4977 or email shop@stepheneinhorn.co.uk
Can you resize my ring?
Yes we can. The first resize of a new ring is free of charge within the first 14 days from purchase. Subsequent resizing is charged.
If I have bought one of your rings for someone else and it’s the wrong size what should I do?
This is not a problem. You need to contact us within 30 days of purchase and let us know what size you need. Send us back the ring in a pristine saleable condition in its original packaging with the original receipt, once we have received this, we will make a ring for you in the right size.
What are the costs to have my Stephen Einhorn Jewellery repaired or altered?
If you need your Stephen Einhorn jewellery to be repaired please contact us. Our Stephen Einhorn jewellers will take time and care to inspect your jewellery in order to determine the service that needs to be provided. If it is necessary you will receive an estimate of cost and a time schedule. We will then provide the service as soon as you validate the estimate. We will also give you a timeframe for your repair. Some repairs are simpler and quicker than others. If this service is needed please contact our London shop at shop@stepheneinhorn.co.uk or phone us on +44 (0) 20 7359 4977.
Can you lengthen or shorten a chain?
Yes we can. However there will be a charge for this.
Do you repair jewellery you haven’t made?
Yes we do but we have to see it first. If we can repair it we will give you a quote. We won’t carry out any work until you have agreed the quote. We require a 50% deposit of the full cost before we can start.
Do you engrave other brand's jewellery?
Yes we can but we need to make sure it isn’t plated before we start. We always need to see the piece first in case its not possible to engrave. Once we have agreed we will need a 50% deposit before we start work.
How long does it take to repair jewellery?
It all depends how busy our workshop is and how extensive the repair. It can take up to 4 weeks to complete a repair. If its minor we can sometimes do it in a few days.
International Repairs:
Can you repair my jewellery if I am an International customer?
Yes we can, we offer this service world-wide. It's still something that individual countries look on as being chargeable for Customs and duties. Each country is different. You the customer are responsible for any customs or duties that are incurred by sending us your repair, and then in turn for customs and duties when we return your piece to you.