If you are charged any local duties or taxes, your country's Customs should try to contact you by phone (and on some occasions email) to advise you of the charges prior to delivery. Due to the volume of imports, they will usually only make one attempt to contact you. If they cannot get in contact with you, the goods may be released from customs on the condition that the duties or taxes are paid on delivery. In this instance, the courier will present you with an invoice outlining the customs charges on the first delivery attempt. If the charges cannot be paid on the first delivery attempt, the courier should leave the invoice with you and a second delivery attempt should be made on the next working day when you will again be required to pay the charges. Import charges can usually be paid by cash, cheque or credit card but this varies from country to country.
For our USA customers, if you do get charged please follow the instructions on the card you receive with delivery.
If you have any problems with delivery please phone us as soon as they arise on +44 (0) 207359 4977 or email us at shop@stepheneinhorn.co.uk