In addition to your statutory rights, we offer the following:
What happens if I buy something in the London showroom and then I change my mind?
We offer an exchange, credit note or full refund within 14 days from purchase. This is provided that the item is in pristine condition in its original packaging with the original receipt.
Please note: Refunds, Credit Notes or Exchanges do not apply to customised products e.g. engraved or bespoke orders, which cannot be returned. Sale items also cannot be returned.
Online Purchases
We offer a money back guarantee minus any shipping costs for goods returned within 14 days of delivery. To take advantage of our money back guarantee for online purchases you must do the following:
State the reasons for your return-exchange or refund.
Package the item securely and be careful when packaging as you will be responsible for any damage/scratching incurred in transit.
Return the item in an unworn pristine and re-saleable condition along with its original packaging and receipt to : Stephen Einhorn Returns Department, 210 Upper Street London N1 1RL.
If returning from within the UK send by Royal Mail Special Delivery, fully insured. You are responsible for the delivery charges.
If returning from outside the UK send by signed for, insured and tracked delivery. You are responsible for the delivery charges.
Can I return something if I am an International customer?
For online sales from the USA and the Rest of the World, the same terms and conditions apply. Goods must be in pristine condition in their original packaging with the receipt. Always use a signed for, fully insured delivery option.
Please note that you will be responsible for all delivery charges. Don't forget to mark the shipping documents / waybill with Return of British Goods. Otherwise you will be liable for any British customs duties or taxes charged on your returned item. |
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Bespoke Purchases.
Our returns policy does not apply to any bespoke or customised piece, including engraving and alterations.
If you would like more information please contact us at shop@stepheneinhorn.co.uk.