Packaging, handwritten messages and more
What happens if I buy a gift for someone and they would like to exchange or return it?
To get a refund or exchange on items bought as gifts you must return the goods to us in their unworn, pristine, re-saleable condition with original packaging and receipt within 14 days (if for any reason you don't think you will be able to return the goods to us within the 14 day return period please contact us at firstname.lastname@example.org. before you place your order. Customer service is one of our top priorities and we try to be as flexible as we can. We will deal with these enquiries on a case by case basis from the date you receive your goods, in accordance with our Terms and Conditions and Money Back Guarantee. You will be responsible for all delivery and re-delivery charges.
Please note: No bespoke items or products that have been specifically customised, e.g. with engraving can be returned or exchanged.
How do I use a Stephen Einhorn Gift Voucher?
Stephen Einhorn Gift Vouchers can be redeemed in-store or online. If the order exceeds the amount of the Gift Voucher, the balance will need to be paid by credit or debit card. If the value is below the value of the Gift Voucher/s we will place a credit onto your account to be used at a later date. Change is not given on purchases which cost less than the value of the Gift Voucher presented. The Gift Voucher has no cash redemption value and is not transferable or assignable.
Can you put a personalised message in with my gift?
Yes we can. It will be handwritten for you. Please put what you would like in the additional Info box when you check out online.
Do you offer gift wrapping?
Not as such because our packaging is so lovely! Every item we sell is boxed, tied with a ribbon then placed in a Stephen Einhorn bag and that in turn is tied with a luxurious ribbon. There is a special polishing cloth included with your purchase and also a lovely brochure showing some of the beautiful pieces we have made. No extra wrapping required!
Unique Breakable Packaging
Looking for something a little different? We offer our romantic, patented, breakable plaster packaging. The ultimate in gift packaging, you won't find anything like this elsewhere! Encase a piece of our jewellery or one of our gift certificates inside and watch the recipient's eyes light up as they crack the heart open to reveal their prize. Please be gentle with me! Can be made in most colours.